Privacy Policy

Privacy Policy

At Pinnacle Hearing, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Pinnacle Hearing. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?

Pinnacle Hearing Ltd
Registered Address: Clonbrin, Rathangan, Co. Kildare
Registered Number: 4177891SH

Pinnacle Hearing is a national hearing aid company and we have Hearing Care Professionals throughout Ireland who are highly skilled and experts in all leading hearing instruments from the world’s most renowned hearing aid manufacturers. We offer simple clear advice and explanations about your hearing loss and what can be done to correct it. Our Registered Hearing Aid Audiologists will take the time to understand your needs, the situations and environments where you have the most difficulty hearing, using our full range of evidence based clinical assessments and patient centred questionnaires.

How do we collect information from you?

We obtain information about you when you use our website, for example, information that you provide by filling in forms on our site. We will collect information from you when you register on our website, when you phone us or when you write to us.

What type of information is collected from you?

Information we hold may include your name, date of birth, address, telephone number, email address and any medical information on your prescription. We only use the information you give us to provide you with hearing healthcare, process orders and provide after sales service.

We treat all information in the strictest of confidence. Any details we receive via our website is stored on our secure server. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. All payment details are encrypted using Sage Pay. And we won’t show your details to a third-party.


Who has access to your information?

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

Your right to access any information we hold about you

You have a right to access any information we hold about you. You can contact us in writing with your request providing enough details about yourself to be identified. There may be a fee of €10 to cover our administration costs. Please write to our Data Protection Officer at the address shown above.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning off cookies may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last reviewed on 24th April 2024.